Here at Dr. Sebi Natural Living, our customers are important to us and we want you to be happy with your purchase.
It’s important that you inspect your goods as soon as possible after they have been delivered.
If you are not happy with an item and the item is not faulty, you must return it to us in its original condition (the condition in which it was sold) and original packaging no later than two(2) hours from the day the item was received by you. You will be responsible for the cost of returning the goods to us and we will issue you with a full refund of the purchase price within forty eight(48) hours of receiving the returned goods. Refunds are issued via the payment method that was used to purchase the goods.
Prior to returning the item, please contact us on firstname.lastname@example.org and we will guide you through our simple returns process.
Goods Not Downloaded:
If an item its not downloaded properly, you must contact us at email@example.com as soon as possible. We will make arrangements to send you a replacement or issue a refund.
Return of Faulty Goods:
If you have received a faulty item, please contact us at firstname.lastname@example.org so that we can assist you. Time frames for refunds on faulty good will vary from product to product.
Items that Cannot be Returned:
In the interests of hygiene, certain items cannot be returned to us once the packaging has been opened unless the item is faulty.
Our returns policy is in accordance with the U.S. Directive on Distance and Domestic Selling.